Frequently asked questions

Adrez operates more than 500 rooms and apartments across 23 locations in Prague – always just a short walk from the Old Town Square.

Our hotels are fully contactless, meaning everything from booking and check-in to communication with our customer service team can be easily handled using your smartphone.

A fully serviced apartment combines the comfort and freedom of your own home with the benefits of hotel services.

If you need cleaning, technical assistance or any other support during your stay, our team is available 24/7 via email or phone.

Our apartments provide everything you need for a comfortable stay, including:

• a fully equipped kitchen with an oven and/or microwave
• all necessary kitchen utensils
• clean towels and bed linen
• hotel-quality toiletries

The exact amenities may vary depending on the apartment type. You can always find detailed information in the specification of your chosen room.

Absolutely. Each of our residences offers free high-speed Wi-Fi access.

You can connect as many devices as you need during your stay.

Some apartments are equipped with a washing machine, and most of them also offer an iron and ironing board.

You can find all information about the available amenities in the room specification or contact us when making your reservation. If a specific item is not available in your apartment, simply let us know. We will also be happy to assist with any special requests.

We want everyone to feel comfortable during their stay, which is why smoking is not permitted in any of our apartments or buildings.

If you need to smoke, please use the outdoor areas. Guests who are found smoking inside the apartments or buildings may be charged a penalty of EUR 150.

We are sorry, but our apartments and buildings are not suitable for pets.

Guide and assistance dogs are, of course, welcome and may stay with our guests.

Unless you made your reservation through a third party with a different payment method, you provided your payment card details when booking.

Please check your booking confirmation for payment details, which should correspond to the payment method you selected. Once the cancellation period has expired, we will send you a secure payment link that allows you to complete the payment and secure your reservation.

Payments for non-refundable reservations are processed immediately after confirmation. Please note that these payments cannot be refunded, even if the reservation is cancelled.

Please note: We do not accept American Express cards.

As part of the pre-authorization process, we temporarily block CZK 50 on your card to make sure that it is valid. This is not a charge or an actual payment – your card is simply verified, and the amount will then be applied to your reservation during the final payment.

Once your reservation is completed, you will receive a confirmation email with all the information you need for your stay and online check-in. If you do not receive the email, please check your spam folder or contact us.

Any blocked funds that were not used for payment will be released back to your account within 3 weeks.

You can always find the specific cancellation terms in your booking confirmation.

Where free cancellation is available, payment will only be charged after the stated cancellation period has expired. If you are unsure about your cancellation options, please contact us.

Before travelling to Prague, please complete our online registration process from the comfort of your home.

Our apartments do not have a traditional reception desk, so the entire check-in process is completed online. You will be asked to provide guest details required by Czech law and complete payment if necessary. The process is similar to checking into a hotel, where guests are also required to provide identification.

Approximately 24 hours before your arrival, you will receive an email with access codes to your apartment. You can check in from 3:00 PM on your arrival day.

Your apartment access code expires at 10:00 AM on your departure day. If you booked directly through our website, you can enjoy a complimentary late check-out until 12:00 PM.

Please note: Your access code will automatically stop working at the stated time and the apartment can no longer be accessed afterwards.

Final cleaning is included in the accommodation price. However, we kindly ask you to leave the apartment in good condition. Please make sure that windows are closed and all electrical appliances and lights are switched off.

If availability allows, we will be happy to accommodate your request. Simply send us a message or give us a call and we will arrange the details with you.

As apartments require more thorough cleaning than standard hotel rooms, an additional fee may apply for early check-in in some cases. We will always inform you of any charges in advance.

Of course. You can park either directly at selected residences or in underground garages within walking distance of your apartment (approximately 10 minutes) for EUR 30 per day.

Parking spaces are limited, so we recommend reserving a space in advance. Simply send us a message before your arrival.

For more parking options and information about availability, please visit www.mrparkit.com .

If needed, you can visit our central reception at Jilská 9, Prague 1. It is located just a few minutes’ walk from the Old Town Square.

Our team will be happy to welcome you in person. If you prefer the convenience of online communication, simply give us a call or send us an email.

If you need an extra bed, please contact us and we will be happy to arrange it for you.

The price for an extra bed is EUR 20 per night.

Baby cots and high chairs are available in all our apartments for your little ones.

Simply let us know and we will prepare everything before your arrival.

Yes. Whether you are arriving in Prague by plane, train or bus, we will be happy to arrange a driver who will pick you up and take you directly to your accommodation.

Email us at booking@adrezliving.com and provide your flight, train or bus details and arrival time.

Approximate transfer prices from Václav Havel Airport Prague to the city centre:

• vehicle for up to 4 people: CZK 850 / EUR 35,
• minivan for up to 8 people: CZK 1,250 / EUR 50.

If you prefer to travel from the airport independently, you can use Uber or Prague public transport.

• Uber officially cooperates with Prague Airport. Cars are available at the terminal exits; simply use the Uber app. The fare is fixed, so you can be sure the price will not change during your ride.
• Airport buses are an easy and cost-effective option. At Nádraží Veleslavín, you can change to the metro or tram and reach the city centre comfortably in just a few minutes.